Our Process

We take great pride in the care we provide for our patients, from children to senior adults. We listen to your story, concerns and needs, and then decide what's most appropriate for you. There is no one solution that fits all; all of our patients have completely customized care and solutions based on their situations, life stage and lifestyles. 

As an Audigy-Certified provider, we adhere to a four-step process that allows us to test, treat and monitor our patients' progress for optimized results: 

Step One: The Interview

Purpose: To listen and gain an understanding of the extent of your problem, uncover any specific areas requiring further attention, and discuss next steps toward a solution.

Some typical questions we might ask:

  • Has anyone else in your family had hearing difficulty?
  • Have you had any illnesses or injuries that might have affected your hearing?
  • Have you taken any medications that might have affected your hearing?
  • Have you been exposed to loud noises in your job or leisure activities?


Step Two: The Examination

Purpose: To help determine whether the issues you are experiencing could be caused by an obstruction or damage to the ear canal or ear drum. We will use a special instrument called an otoscope to inspect the outer ear. This is a quick and painless procedure!

Step Three: The Testing

Purpose: To help us determine the nature and extent of your hearing loss. Tests, like the following, may be used depending on their assessment of your needs:

  • Audiometric pure tone evaluation to measure your hearing at different frequencies.
  • Speech evaluation to measure how well you hear and understand ordinary conversation at different volumes.
  • Immittance middle ear evaluation to measure how your ear drum and hearing react to varying degrees of air pressure.

Your results will be documented on an audiogram. We will meet with you immediately following the testing procedures to assess your results and discuss the best treatment options for you.


Step Four: Treatment Options

Hearing Aids
Hearing aids come in a variety of designs, with a wide range of functions and features to address an individual’s specific needs. We carry all brands with many different colors and features, so if it is decided that you need a hearing aid, you will have a lot to choose from! If you are worried for cosmetic reasons, we completely understand. The good news is that most of the hearing aids today are small enough that they are virtually invisible! 

Surgery & Implants
If you or your child are deaf or have a profound hearing loss that can't be fixed with hearing aids, surgery and implants may be necessary. 

A few examples include:

  • Cochlear Implants
  • Middle Ear Implants
  • Bone-Anchored Hearing Systems
  • Auditory Brainstem Implants

We will work with you to determine the appropriate solution and refer you to a local Otolaryngologists (ear, nose and throat specialist) to ensure you are in good hands. We also will be with you every step of the way!

Assistive Listening Devices
When a patient has a hearing loss, sometimes an assistive listening device (ALD) is required in addition to or instead of a hearing aid. ALDs can be amplified telephones, TV enhancers, visual smoke and doorbell alarms and a variety of other items designed to keep the hearing impaired in touch with their environment. We have a number of these items in our office for demonstration where their benefits can be quickly observed. We also carry the latest in ALD devices.